Our industry leading product and channels offerings are supported by an experienced Solution Delivery team that is dedicated to making your Standard Chartered Bank experience as smooth as possible from day one.
Our team of 250+ implementation managers will be your single point of contact with Standard Chartered Bank from the day you give us your mandate until your first transactions have been processed. The team will handle all aspects of the set-up process, whether it is documentation, set up, commissioning and overseeing the delivery of technology enhancements that will support your customised solution and finally training.
The team includes specialists with extensive knowledge of our product offerings and has implemented hundreds of clients world wide. It is structured as a two-dimensional matrix that creates centres of excellence across products and across countries. This unique structure allows us to deliver global best practice solutions tailored to the localised needs of our clients who have to operate in a variety of regulatory, business and social environments.
Our implementation managers are an integral part of our client acquisition and servicing process and work in tandem with our sales and relationship managers from the inception of the relationship. By the time you give us your mandate, our Solution Delivery team will be fully familiar with your requirements ensuring a seamless handover with our other teams.
‘On-Track’, our proprietary implementation methodology, is used across the network. Whether you are located in Asia, the Middle East, Europe or other countries in our network, your teams will have the same experience with the same consistently high standards of delivery. The methodology follows a structured approach with clear milestones and deliverables and relies on project management tools to ensure that all parties have a clear view of the implementation at all stages.
Once you are live and fully operational, our Solution Delivery team will be available to assist you in addressing your ongoing business needs.
Contact us
Global Head of Solution Delivery
Samir Habet
Samir.Habet@standardchartered.com